5 Essential Steps for Customer Service and Employee Training Programs

What is your most valuable business investment business? You’re right! Your employees. So how can you make sure the value […]

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Dealing With Irate Customers (Oh my!)

“Oh no!” thinks Jason, “This is a disaster, I wish this woman would listen to me once!”   Jason was […]

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Assure Your Company Has Quality Assurance

I know what just crossed your mind, Quality Assurance is needed for manufacturing and technology but not customer relationship management, […]

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Closing the Sale: 5 Expert Tips on How to Ask for the Sale

Let’s be honest, closing the sale can be tougher than it seems. Often sales reps think they nailed a sales […]

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