Listenforce brings you tangible and actionable analytics to give you more leads and close more business.
Listenforce breathes creativity into your sales and marketing processes so “missed opportunity” is no longer in your vocabulary.
We know you don’t trust just anyone with your business. That’s why Listenforce brings you the sales and marketing expertise to not only reach your goals, but exceed them.
Listenforce combines call analytics with individualized training for optimal customer service and sales performance creating a winning culture.
With over 20 years of experience in the customer service phone skills training industry, you can be confident that Listenforce Training will make a difference for your company.
When it comes to telecommunications, anyone answering the phone is the voice of your company. Every phone call is an opportunity to wow customers and to build loyalty.Our live training and webinars are designed to provide quick value to participants. After scoring millions of phone calls, we know the key components of a successful call. Your phone reps and employees can learn to foster better customer interactions and loyalty.
Real customer calls
Hear and fell what needs to be improved
Bottom line – more sales and greater ability to retain customers!
Listenforce excels at helping organizations measure the level of service. Recording, scoring and holding team members accountable is key. Remember, when it comes to training, you don’t get what you expect, you get what you inspect!
We were not treating phone calls as valuable as we would a walk-in prior to starting this program. We always trained on sales but the phone was not a priority and we didn’t maximize the value of the potential phone opportunities. Today we work harder to make a strong first impression on the phone and convert that call into an appointment. We are learning more about the caller and scheduling more appointments from the phone today.
Having the calls has really helped us improve performance. I noticed that we say no a lot, that we didn’t seem to value the phone call and convert it into an appointment. It’s hard to say why someone else wouldn’t purchase listenforce package based on the results I’m seeing.