Blog

5 Ways to Improve Customer Experience in Call Centers
We all are customers.   Every day we purchase products and services from all sorts of businesses. We know how […]
What Are the Benefits
of Quality Assurance?
“This call will be recorded for quality and training purposes” your phone speaker says nearly every time you call a […]
5 Proven Ways to Manage a Sales Team in 2019
When we think about how to manage a sales team, many might picture iconic pep talks from sales managers in […]
Common Call Center Mistakes That Need Attention
Calling a call center can be a nightmare for the customer. Long wait times, too many call transfers, and under-trained […]
5 Customer Service Skills Every Employee Needs
What do you do when you face issues with a product or service? Whom do you call first? Of course, […]
How Do You Provide Quality Feedback in a Call Center
Our managers at Listenforce often hear dialogue like this:   “Joe, thank you for the great feedback! You helped me […]
What Makes a Good Sales Trainer? 6 Qualities of a Good Trainer
Sales representatives are successful when they begin a relationship and ultimately develop a long-term partnership that includes sales and success. […]
Importance Of Telephone Etiquette: 6 Tips I Wish I’d Known Earlier
Is every call different? Yes!   If it’s your mom calling, you may begin with something like, “Hi mom, how […]
5 Call Center KPIs That Matter The Most
Customers call, agents solve their difficulties, and managers supervise. Sometimes everything seems to run its course.   BUT WAIT!   […]
Connect with Your Caller
People call your company for many reasons.   Sometimes they call because they saw an advertisement or they have questions […]
You Had Me At Hello
Do you handle business calls? How many times during the day can you relate to this GIF?   via GIPHY […]
Train the Trainer: Managers Role in Customer Service Training
Simply put, customer success or customer service is the lifeblood of your business. Period. And customer success goes beyond one […]
Customer Success Trends That Leave an Impact
Sometimes, customer success can feel like a complicated task.   So many things to think about. Support Tickets. Cases. Live […]
The Ultimate List of Customer Service Statistics for 2019
Excellent customer service reigns supreme in the world of business. Consumers demand it and businesses flourish when they embody good […]
What Is Call Scoring?
How good are you at giving feedback? Do your customer support reps accept their mistakes straight away? Are they always […]
How Customer Service Training Benefits Your Company
In the last blog, it was Tony who was unhappy about being a customer service representative. Today it’s his boss […]
When Customer Service Skills are a Game Changer
Tony thought he loved his job.   He used to think there would be no other job as fulfilling as […]
How Sales Coaching Benefits Your Company
John was a procrastination champion when it came to sales coaching. As a sales manager, John knew his job wasn’t […]
Why Call Recording is Essential for Your Business
Have you tried to find general needs and requests from your calls? Or maybe you’ve attempted to collect appropriate data […]
Phone Etiquette… and Why You Need Some
Will your work contribution make history? Well, the work Emma Nutt accomplished did! She became the world’s first female telephone […]
Why Does Call Performance Matter
What is your most valuable business investment business? You’re right! Your employees. So how can you make sure the value of your investment is always increasing and making great returns? Well, that’s a simple answer too. By conducting employee training programs.
5 Essential Steps for Customer Service and Employee Training Programs
What is your most valuable business investment business? You’re right! Your employees. So how can you make sure the value of your investment is always increasing and making great returns? Well, that’s a simple answer too. By conducting employee training programs.
Dealing With Irate Customers (Oh my!)
“Oh no!” thinks Jason, “This is a disaster, I wish this woman would listen to me once!”
Assure Your Company Has Quality Assurance
I know what just crossed your mind, Quality Assurance is needed for manufacturing and technology but not customer relationship management, right? Nope. Quality assurance is paramount in every industry. QA plays a key role in the success of a company.
Closing the Sale: 5 Expert Tips on How to Ask for the Sale
Let’s be honest, closing the sale can be tougher than it seems. Often sales reps think they nailed a sales meeting, only to find out later that they didn’t close the sale. They fail to persuade their prospects or use the right sales closing techniques. Closing a sale allows no middle ground between success and failure. You either get the money, or you don’t!
Welcome to Data-Driven Training
In less than two weeks, one of the summer’s biggest blockbusters will be released. We are counting down the days until Jurassic World: the Fallen Kingdom hits the theatres. We are also binge-watching its predecessor, the film that first introduced us to these prehistoric predators twenty-five years ago.

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