Speech Analytics 100% of calls evaluated using automated speech analytics to track performance. *
Sales Coaching Package Each manager receives the “10 Steps to Training Guide” and the Coach-the-Coach training video.
Performance Tracking Reports Automated monthly tracking reports to view per location performance.
E-Learning Platform All participants receive a login to the e-Learning Platform and access to the e-Learning Library (one training video per month).
New Hire Sales Training Access to the New-Hire Sales e-learning training curriculum (immediate access to all six training videos).
Monthly Instruction New e-learning assigned each month, unique to location, based on call scores per location.
Custom Progress Reports Sessions Quarterly management call with a detailed progress report information.
Phone Call Assessment Concise monthly critique analysis on two recorded calls per location.
Customized Customized plans for specific needs and requirements.

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