Customer Services Train The Trainer

Customer Services Train The Trainer Programs

Some organizations are keen to develop their internal customer service training capability. These in-house trainers will need the skills to confidently plan, develop and deliver customer services training programs that deliver lasting improvements in performance.

What skills do your in-house trainers need?
Your internal customer service training team will need a broad range of skills, with the ability to:

  • Develop skills internally
  • Understand how to plan engaging courses
  • Support trainees while they develop and practise their skills
  • Ability to adapt training styles
  • Deliver program that can get a measurable improvement in performance

Developing in-house customer service training specialists
With over 20 years of experience across a broad range of industries, we can develop you a customized train the trainer program, focusing on the following areas:

  • The role of the trainer as a learning consultant in your business
  • How to identify training requirements in line with business objectives
  • How to gain commitment for workplace training
  • How to design an effective customer services training program
  • How to prepare a lesson plan and write an effective training program
  • Deliver programs that work
  • Practise delivery styles and develop effective behaviours as a trainer

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