Customer Services Training

Improve the Performance of Your Customer Services Teams

Your customer services teams are key to customer satisfaction, retention and delivering the desired customer experience, even when under pressure. They need to have the ability to:

  • Make a good impression from the outset
  • Have effective conversations
  • Anticipate the needs of customers
  • Deal with difficult customers
  • Handle complaints effectively
  • Ensure successful outcomes

Train Your Customer Services Teams to Succeed
Effective training and coaching can be the key to success. Your front line staff are likely to need specific help in:

  • Rapport, body language and effective use of voice
  • Controlling the call
  • Active listening and effective questioning technique
  • Identifying sales opportunities
  • Handling customer complaints
  • Dealing with difficult customers
  • Handling objections
  • Conversational service skills

Why Listenforce?
Listenforce has over 20 years of experience of delivering customized training and coaching programs to customer services teams around the world. We have worked with organizations in a broad range of sectors, including: automotive, home services, hospitals, clinics.

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